Frequently
Asked Questions
Reservations
Do you require a deposit to hold my reservation?
Standard Policy: A credit card is required to guarantee a reservation and all rooms are subject to a 24-hour cancellation policy.
Pre-Paid/Non-Refundable Rates: Select promotional rates may require full pre-payment at time of booking which will be non-refundable. Rates will be noted as such during the booking process, and the reservation total will be charged to the credit card used to secure the reservation.
More than 10 room nights: A credit card is required to guarantee a reservation and the reservation is subject to a seven-day cancellation policy. Reservations that fail to show or cancel within seven days of scheduled arrival will be charged the first night’s room and tax.
What is the guestroom cancellation policy?
Standard Policy: All rooms are subject to a 24-hour cancellation policy. Reservations that fail to show or cancel within 24 hours of scheduled arrival will be charged the first night’s room and tax.
More than 10 room nights: Reservations that fail to show or cancel within seven days of scheduled arrival will be charged the first night’s room and tax.
What are the taxes and fees on my reservation?
I have questions about my bill. Who do I call?
For questions regarding your bill please contact us at 208-998-0800 or email us at info@sparrowboise.com.
General
Is there a minimum age requirement to check-in?
What time is check-in and check-out?
Do you offer early check-in or late check-out?
Can I store my bags before I check-in or after I check-out?
How far is the hotel from the airport?
What are the options for parking?
Does the hotel have Accessible rooms?
Do you offer extra beds or cribs?
Are pets allowed?
What is your pet fee?
Do you have pet-free rooms for those with allergies?
Is smoking allowed on property?
Where can I buy gift cards?
What is your loyalty program?
What is there to do in Boise?
What are your current safety and health guidelines?
Amenities
Do you have a restaurant or bar?
Do you have a fitness center?
Is Wi-Fi available, and what is the cost?
I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this?
Do you have a business center?
Meetings & Events
