Frequently
Asked Questions

Reservations

Standard Policy: A credit card is required to guarantee a reservation and all rooms are subject to a 24-hour cancellation policy.

Pre-Paid/Non-Refundable Rates: Select promotional rates may require full pre-payment at time of booking which will be non-refundable. Rates will be noted as such during the booking process, and the reservation total will be charged to the credit card used to secure the reservation.

More than 10 room nights: A credit card is required to guarantee a reservation and the reservation is subject to a seven-day cancellation policy. Reservations that fail to show or cancel within seven days of scheduled arrival will be charged the first night’s room and tax.

Standard Policy: All rooms are subject to a 24-hour cancellation policy. Reservations that fail to show or cancel within 24 hours of scheduled arrival will be charged the first night’s room and tax.

More than 10 room nights: Reservations that fail to show or cancel within seven days of scheduled arrival will be charged the first night’s room and tax.

All reservations are subject to a 6% Idaho sales tax, plus a 2% travel and convention tax.

For questions regarding your bill please contact us at 208-998-0800 or email us at info@sparrowboise.com.

General

Guests must be at least 18 to check-in.
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Yes, please call us at 208-998-0800 to request an early check-in or late check-out.
Yep! We would be happy to store your luggage for you at the front desk.
The SPARROW is located about 15 minutes from Boise Airport.
First come, first serve on-site self-parking is available to our guests with 35 spots present. Otherwise, both curbside and structured paid parking are available nearby. If you are bringing a large vehicle and/or trailer, please contact us in advance at 208-998-0800 so we can best accommodate.
Yes, we have multiple accessible rooms: one Courtyard King, one Corner King Suite, one Double Queen, one SPARROW King, one King, and one Junior King Suite.
The SPARROW has Pack-n-Plays available. Please contact us in advance at 208-998-0800 to inquire about availability during your stay.
Dog-friendly rooms are available upon request, though they are limited and subject to availability. Advance reservations are required. Guests traveling with pets must call 208-998-0800 prior to booking to verify availability of a pet-friendly room to avoid the risk of not being able to check in with a pet and/or incurring any associated cancellation penalties.
There is a pet fee of $35 per night (maximum $70 per stay), and The SPARROW Pet Policy Agreement must be signed upon check-in. Maximum of two dogs per room.
Yes, we happily offer pet-free rooms to those with allergies.
The SPARROW is a non-smoking facility.
To purchase a gift card please contact us at 208-998-0800.
We are a proud member of Stash Hotel Rewards. Start earning points today to redeem at over 150 unique, independent hotels – just like us!
Boise is home to some of the best entertainment, restaurants, shopping, and outdoor recreation in Idaho. Visit our Explore page to learn more.
The health and safety of our guests and team members is our top priority. Please visit our Health and Safety page for current information.

Amenities

We do not have a bar or full-service restaurant on-site, however Crisp Food Truck and Form & Function Coffee are right outside our doors. The vibrant restaurants and breweries of Downtown Boise are just steps away out our front door!
The SPARROW does not have a fitness center on-site. However, we do offer our guests complimentary access to The Gym 8th & Main.
Wi-Fi is available and is complimentary.
Make arrangements prior to your stay by contacting us at 208-998-0800.
Yes, located on both our 2nd and 3rd floors will be a designated area of convenience directly outside of the elevator door. This area will provide all of the essentials for a workspace (computer, printer, and copier).

Meetings & Events

Yes, we do. Please request a proposal online or contact our sales team at sales@sparrowboise.com.